Help with Familigram
Connecting Generations
Welcome to Familigram - the user friendly app that allows you to send photo message 'Familigrams' to your loved ones living in care homes! Familigrams are like colour telegrams / letters, printed in A4 size and delivered by hand to your Granny or Grampy. It's FREE of charge to send when the Care Home has a susbcription so if your home is not listed please do ask them to sign up.
Familigrams are processed on our system and passed to the Care Home the following morning after you have sent. This is then printed within the Care Home - transforming your message into a printed photo and message telegram style format that is in your loved ones hands as soon as possible.
If the Care Home you are sending too is not registered, you can still send Familigrams. However it will cost £2.50. Hopefully seeing the Familigram come through and the joy it brings the resident, the Care Home will subscribe allowing you to send for FREE. For non-registered care homes all Familigrams we receive by Tuesday at 5pm are printed by Familigram and Posted in a Famligram package to arrive at the Care Home on the Friday that follows.
What is a Familigram?
In the spirit of an old fashioned telegram, a Familigram is a printable telegram for your loved ones living in care. It contains who it is sent to, who it is from and then in the middle there is a nice large photo, with a headline above, and story below. Clear, colourful bright and easy to read for elderly family missing out on your news.
How Do I Send One?
Simply choose SEND from the menu. Choose the Care Home. Upload a photograph from your phone/tablet/computer - write a title/headline and then if you wish add a longer story/message and simply click SEND - we do the rest. FREE TO SEND POST to registered care homes.
FREE TO SEND?
If the care home, in which your loved one is a resident, has signed up to Familigram then all costs in getting your Familigram into the hands of your loved one has been covered by the Care Home - making it FREE for you to send one.
The Cost is £2.50 for non registered Care Homes.
How long do they take to arrive?
For listed Care Homes your Familigram is processed and then sent over to the Care Home where your loved one lives. It is checked and images are formatted for you to fit to print and the FOLLOWING MORNING AFTER BEING SUBMITTED the Familigram is delivered to the Care Homes. It is then in the hands of the Care Home to print and hand to the resident which is hopefully later that day, depending on how busy the Care Home is.
For non-listed Care Homes where you will need to pay to send a POST - all POST sent by a Tuesday at 5pm, is printed, processed and delivered to arrive on a Friday at the Care Home in the day's mail.
Terms and Conditions for sending Familigram
To ensure Familigram abides by the latest GDPR EU privacy law please find a full disclosure of our privacy policy with details of how we work with your data, which to initially confirm, we only use your data for the Familigram you are sending to your friend or family member recipient.
By proceeding to send a Familigram and confirming the terms of our privacy policy you will be agreeing to the terms outlined below. When sending a Familigram you are submitting the following information. Your Name, Your Email Address, the Name of the Recipient for your message, the Care Home they live in, your message and the photograph you attach.
This information is printed onto the A4 piece of paper Familigram and is handed to the resident of the Care Home you have addressed it to. Although not promoted or reproduced and handed around, this Familigram is then in the public domain so please be aware that there is the possibility that someone else other than the intended recipient may be able to view its content.
Although your Familigram is automatically generated by the Familigram system - Familigram administration approve Famliligrams that pass through the system so will see the data contained, if just briefly. At the final delivery the Care Home themselves will then see the Familigram you have sent ready for printing.
One copy of your Familgram will then be printed and handed to your recipient. The Familigram will remain on the secure Familigram system so that the Care Home admin can log in and do a reprint if required. If you require the deletion of your Familigram you can make a request through the Familigram website at www.familigram.com following the link to Privacy Policy and scrolling to the bottom of the page.
Although your Name and Email as sender is contained within the Familigram along with the Message, Recipient Name and Care Home - we do not use your data for any other purpose than for composing your Familigram. Your data is not passed to any other company although it is worth noting that the Care Home receiving your Familigram will see your Name and Email address as a sender, and it is printed on the Familigram.
If you have ticked the box that states we are allowed to use your POST as a an example and you decide later that you have changed your opinion on that you have the right to withdraw the permission. Please make the request at the Familigram website at www.familigram.com following the link to Privacy Policy and complete the form at the bottom of the page.
You will receive a link to see your Familigram once it has been sent through to your Recipient. Familigrams are sent to the Care Home the day after you submit at 8am. Familigram do not offer users/senders access to old Familigrams at present although we hope to open this up in the future.
We may at some point send you email with regards to Familigram, and only on that subject. Either in connection to the Familigram you have sent or to a service that applies and assists in how you use the Familigram Service.